Returns Policy
BOTANICAL BEAUTY
ABN 86 927 713 456
Try Botanical Beauty skincare 100% risk free.
For purchases made online at botanical-beauty.au, we offer a 30-day money-back guarantee.
If for any reason you are not 100% happy with your purchase and wish to return it, we will offer an exchange, or refund the price you paid for it.
Please contact hello@botanical-beauty.au within 30 days of receiving your order and submit your feedback and return request.
Your return refund request must be submitted within 30 days of receipt of goods.
We must receive the returned items before processing your refund or replacement.
Your proof of purchase / order information must be included in the return.
You are responsible for paying for your own shipping costs for returning your item.
The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including customs or import fees, if any.
For any damaged goods please send photos of damaged parcels, emailing hello@botanical-beauty.au within 24 hours of receipt.
Please be sure to return your products to the correct address;
Botanical Beauty, PO Box 252, WILLIAMS, Western Australia 6391, Australia.
We will endeavour to process refunds and / or exchanges within 21 days of receipt of returned goods.
For purchases made from retailers / stockists other than via botanical-beauty.au, please consult with the retailer where you purchased the product for their returns policy.
For any queries or concerns, please reach out via hello@botanical-beauty.au
Your enjoyment of the Botanical Beauty experience is of the upmost importance to us.
Online Order Queries & Changes
Once receiving your order, Botanical Beauty will endeavour to dispatch your order within 1 -2 business days, or otherwise reasonable.
If you have any queries or special requests regarding your order, please email hello@botanical-beauty.au and include your order number, so we may assist you as effectively & promptly as possible.