Returns Policy

BOTANICAL BEAUTY

ABN 86 927 713 456

For purchases made other than via botanical-beauty.au, please consult with the retailer where you purchased the product for their returns policy. We only accept returns of products purchased through botanical-beauty.au. 

Botanical Beauty will fully refund or replace any goods purchased if they are found to be faulty or damaged.

If you change your mind about the product(s) you have ordered and decide you no longer wish to use them, your product(s) purchased can be returned to us for a refund or exchange under the following conditions:

  1. Products must be unopened and in the original condition
  2. Products must be sent back within 7 days from original receipt of goods
  3. Your proof of purchase / order information must also be included in the return.

Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition – that is opened, not in original packaging, used or with the seal broken.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

Please be sure to return your products to the correct address.

Online Orders

If you received your order placed via botanical-beauty.au and wish to return it to us in accordance with the conditions listed above, please send it to:

Botanical Beauty, PO Box 252, Williams  WA  6391, Australia. 

Online Order Queries & Changes

Botanical Beauty will endeavour to dispatch your order as soon as we receive it. If you have any concerns regarding your order, please email hello@botanical-beauty.au and include your order number and concern, so we can assist you as promptly as possible.